Right of exchange


In addition to your statutory rights, we grant you as a consumer a 14-day right of exchange. You can find more information and our conditions for the right of exchange here.

Consumers have a right of withdrawal in accordance with the following provision, according to which a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession:

You have the right to revoke this contract within fourteen days, stating a reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

Gift cards or custom jewellery orders are not eligible for return.

To exercise your right of withdrawal, you must inform us (email: support@sensorajewelry.com) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or email) using the attached model withdrawal form, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send your notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Once your order has been placed, we cannot cancel or amend your order. We will start processing your order immediately once it has been confirmed. We apologise for any inconvenience caused. Please check all orders as well as payment methods before placing your order. We cannot update discount code promos on your order after your order has been placed.

Consequences of cancellation

If you cancel this contract, we will have made all payments we have received from you, including delivery charges (except for any additional charges arising from you choosing a delivery method other than the cheapest standard delivery we offer). Returns will be refunded as an e-voucher if they are faulty (because of us) or the size does not fit. We will only accept cancellation of the order once we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You will be responsible for the direct costs incurred in the return process of the goods, any costs or charges, may be deducted from your e-voucher. The liability for these returns remains with you.

You will only be liable for any loss in value of the goods if such loss in value is due to the goods being handled in a manner not necessary to verify the nature, characteristics and functionality of the goods.


If you ordered from the warranty at the time of purchase, you will benefit from a six-month warranty. If a defect occurs during this period and it is not your fault, the product will be resent to you free of charge. You only have to pay the shipping costs.

General Information

1) Please avoid damage and contamination of the goods. Please return the original goods in the original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.

2) Please do not return the goods to us freight collection.

3) Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

To exercise your right of exchange, email us at support@sensorajewelry.com and customer service will decide if you are eligible.

All further arrangements will then be communicated to you.